Nellie’s stands behind our products. We offer a 30 day money back guarantee and a 1 year replacement. If 30 days have gone by since your purchase and you are unsatisfied, please reach out to our customer support team at 1.888.984.7471 or [email protected].
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We will gladly replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Nellie’s 114-2455 Dollarton Hwy, North Vancouver, BC, V7H 0A2, Canada.
To return your product, you should mail your product to: Nellie’s 114-2455 Dollarton Hwy, North Vancouver, BC, V7H 0A2, Canada.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.